{"id":38250,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/igraj-na-telefonima-oni-mogu-podnijeti-krizu-cak-i-ako-se-dogodi-hiljadu-kilometara-dalje\/"},"modified":"2023-01-12T12:49:32","modified_gmt":"2023-01-12T11:49:32","slug":"igraj-na-telefonima-oni-mogu-podnijeti-krizu-cak-i-ako-se-dogodi-hiljadu-kilometara-dalje","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/bs\/igraj-na-telefonima-oni-mogu-podnijeti-krizu-cak-i-ako-se-dogodi-hiljadu-kilometara-dalje\/","title":{"rendered":"Igraj na telefonima. Oni mogu podnijeti krizu, \u010dak i ako se dogodi hiljadu kilometara dalje"},"content":{"rendered":"\n

Kada nezainteresovana osoba u\u0111e u ovu kancelariju, bi\u0107ete zapanjeni. Mo\u017eda \u0107e mu trebati neko vrijeme da se oporavi od onoga \u0161to mu se de\u0161ava pred o\u010dima, ili bolje re\u010deno, od onoga \u0161to \u010duje. Tempo rada je visok. <\/strong><\/p>\n\n\n\n

Kancelarijski stolovi stoje jedan pored drugog, formiraju\u0107i slovo U. Iza svakog ra\u010dunara sede mu\u0161karac ili \u017eena sa slu\u0161alicama na u\u0161ima. Razgovaraju jedni preko drugih i engleski se \u010duje u cijeloj prostoriji. Istovremeno, pa\u017eljivo gledaju u monitore, \u0161ale se sa osobom na telefonu, izbacuju \u010dinjenice i artikuliraju svoja pitanja.<\/p>\n\n

Mi smo u engleskom odjelu Atena agencije za zapo\u0161ljavanje i ovi ljudi su njihovi engleski menad\u017eeri. Svakodnevno se telefonom povezuju sa zainteresovanima za posao njegovatelja iz isto\u010dne i srednje Evrope, kao i sa ljudima koji su ve\u0107 na\u0161li posao na ovoj poziciji u Holandiji ili Engleskoj.<\/p>\n\n

Virtuelni savetnici<\/h3>\n\n

Slovakinja Marija je upravo iza\u0161la iz voza u Londonu. Ona putuje da posjeti svoju porodicu oko 90 kilometara od glavnog grada, gdje se na\u0161la prvi put u \u017eivotu. Na njen poziv \u0107e se odazvati Zuzana Nemcov\u00e1. Gospo\u0111a stoji na sredini stanice i \u017eeli da je menad\u017eer iz ureda u Banskoj Bistrici odveze do podzemne \u017eeljeznice. \u201eMi se normalno nosimo sa takvim situacijama. \u010cak i ako dadiljama po\u0161aljemo detaljne informacije, one ih ne \u0161tampaju, a mi se onda pona\u0161amo kao asistenti na telefonu\u201c, ocenjuje Zuzana.<\/p>\n\n

\"\"
U ovoj prostoriji se cijeli dan pri\u010da engleski. Menad\u017eeri se povezuju sa ljudima u Holandiji i Velikoj Britaniji.<\/figcaption><\/figure>\n\n

Jo\u0161 uvijek \u017eivimo u svijetu moderne tehnologije. Mladi menad\u017eer klikne na satelitsku kartu i odjednom stane gotovo pored klijenta – virtualno. “Iza\u0111ite iz stanice, idite lijevo, pro\u0111ite pored hotela, prije\u0111ite raskrsnicu i spustite se niz stepenice do podzemne \u017eeljeznice”, navigira Mariu.<\/p>\n\n

Izmislite sebe<\/h3>\n\n

Menad\u017eer u ovoj agenciji mora imati nekoliko kvaliteta. Mora se izmisliti – kao i Zuzana, kada to situacija zahtijeva. Uzmite telefon u dobrom raspolo\u017eenju, a kada vam bude te\u0161ko, budite hladne glave. Strani zaposlenici zovu Atinu sa bilo \u010dim.<\/p>\n\n

\u201cKada ne radi grijanje, kada internet ne radi, \u010dak i kada im porodica nije pripremila posteljinu. Javljaju se kada se promijeni zdravstveno stanje starijih o kojima brinu, \u010dak i kada umru. Ovo tako\u0111e spada u \u017eivot i rad negovatelja. I mi moramo reagovati. Kontaktirajte porodicu, rije\u0161ite pritu\u017ebe, pozovite hitnu pomo\u0107. I uop\u0161te nije va\u017eno \u0161to smo mi udaljeni vi\u0161e od hiljadu kilometara od njih\u201c, obja\u0161njava Zuzana.<\/p>\n\n

\"\"
Kompjuter, kvalitetne slu\u0161alice i hitna pomo\u0107 – neophodna oprema u ovom odeljenju agencije Atena.<\/figcaption><\/figure>\n\n

Optimisti\u010dni flegmati\u010dari<\/h3>\n\n

Michal sjedi kraj prozora u uglu ureda i prima informacije od \u017eene s druge strane telefona. \u201eA kako se vozite gospo\u0111ice, imate li dozvolu?\u201c Popunjava upitnik, zavr\u0161ava razgovor i otpija gutljaj kafe. U\u017eurbano i brzo. Ka\u017ee se da ove rije\u010di najbolje opisuju njegovu profesiju.<\/p>\n\n

\u201eS ljudima se svaki dan ima posla, tako da ne mo\u017ee biti kolerik. Flegmati\u010dniji da pro\u0111ete kroz sve situacije. Ali istovremeno i optimista, jer mora izdr\u017eavati dadilje, biti im moralna podr\u0161ka\u201c, obja\u0161njava on. Mihal ve\u0107 dvije godine radi u Atini, a njegove kolege sa humorom ka\u017eu da razmazuje svoje dadilje. “Znate da kada imate dobar odnos sa njima, znate kako da ih smirite, a da u isto vrijeme sve zajedno mo\u017eete mnogo lak\u0161e podnijeti.”<\/p>\n\n

\"\"
Michal se sla\u017ee s klijentima. Kada je potrebno, mo\u017ee im biti podr\u0161ka.<\/figcaption><\/figure>\n\n
\"\"
Poma\u017eu jedni drugima jer \u0161utiraju za isti tim.<\/figcaption><\/figure>\n\n

Voli svoj posao jer ga, iako je iscrpljuju\u0107i, svakodnevno stavlja u novu situaciju. \u201e\u0160ta najvi\u0161e cijenim? Da smo odli\u010dna ekipa. Mo\u017eemo se osloniti jedni na druge sto posto. \u010cak je i sada koleginica na odmoru i zovu me njeni klijenti\u201c, opisuje Michal.<\/p>\n\n

Energi\u010dne diplomate<\/h3>\n\n

Studenti ovog odsjeka moraju obaviti najmanje \u0161ezdeset telefonskih poziva dnevno. Ponekad se popnu i do stotinu. Zovu i porodice i strane agencije koje svoje zaposlene smje\u0161taju u holandske i engleske porodice. Moraju raditi energi\u010dno, ali ostati diplomate, imati poslovni duh, entuzijazam, ali zadr\u017eati distancu i profesionalizam.<\/p>\n\n

I to \u010dak i kada ih dadilja pozove na dan planiranog odlaska da ne\u0107e otputovati na dogovoreno mjesto gdje je ve\u0107 \u010deka porodica jer joj je baka umrla. \u201cZabilje\u017eit \u0107u ovaj naj\u010de\u0161\u0107i izgovor i hitno potra\u017eiti zamjenu. To je i na\u0161 rad\u201c, dodaje Zuzana Nemcov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kada nezainteresovana osoba u\u0111e u ovu kancelariju, bi\u0107ete zapanjeni. Mo\u017eda \u0107e mu trebati neko vrijeme da se oporavi od onoga \u0161to mu se de\u0161ava pred o\u010dima, ili bolje re\u010deno, od onoga \u0161to \u010duje. Tempo rada je visok.<\/p>\n","protected":false},"author":1,"featured_media":102490,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[411,416],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nIgraj na telefonima. 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