{"id":26982,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/machri-na-telefonu-krizi-zvladnu-i-kdyz-se-odehraje-tisice-kilometru-daleko\/"},"modified":"2023-01-12T12:50:58","modified_gmt":"2023-01-12T11:50:58","slug":"machri-na-telefonu-krizi-zvladnu-i-kdyz-se-odehraje-tisice-kilometru-daleko","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/cs\/machri-na-telefonu-krizi-zvladnu-i-kdyz-se-odehraje-tisice-kilometru-daleko\/","title":{"rendered":"Machri na telefonu. Krizi zvl\u00e1dnu, i kdy\u017e se odehraje tis\u00edce kilometr\u016f daleko."},"content":{"rendered":"\n

Kdy\u017e do t\u00e9to kancel\u00e1\u0159e vstoup\u00ed nezasv\u011bcen\u00fd \u010dlov\u011bk, bude ohromen. Snad se na chv\u00edli vzpamatuje z toho, co se mu d\u011bje p\u0159ed o\u010dima, nebo sp\u00ed\u0161 z toho, co sly\u0161\u00ed. Pracovn\u00ed tempo je vysok\u00e9. <\/strong><\/p>\n\n\n\n

Kancel\u00e1\u0159sk\u00e9 stoly stoj\u00ed vedle sebe a tvo\u0159\u00ed p\u00edsmeno U. Za ka\u017ed\u00fdm po\u010d\u00edta\u010dem sed\u00ed mu\u017e nebo \u017eena se sluch\u00e1tky v u\u0161\u00edch. Mluv\u00ed jeden p\u0159es druh\u00e9ho a m\u00edstnost\u00ed zn\u00ed angli\u010dtina. Up\u0159en\u011b z\u00edraj\u00ed na monitor, vtipkuj\u00ed s osobou na telefonu, p\u0159edhazuj\u00ed j\u00ed fakta a v\u00fdmluvn\u011b opakuj\u00ed jej\u00ed ot\u00e1zky.<\/p>\n\n

Jsme v anglick\u00e9m odd\u011blen\u00ed person\u00e1ln\u00ed agentury Atena a tito lid\u00e9 jsou jej\u00edmi anglick\u00fdmi mana\u017eery. Denn\u011b je telefonicky kontaktuj\u00ed pe\u010dovatel\u00e9 z v\u00fdchodn\u00ed a st\u0159edn\u00ed Evropy, ale i lid\u00e9, kte\u0159\u00ed ji\u017e na\u0161li pr\u00e1ci v Nizozemsku nebo Anglii.<\/p>\n\n

Virtu\u00e1ln\u00ed poradci<\/h3>\n\n

Slovenka M\u00e1ria pr\u00e1v\u011b vystoupila z vlaku v Lond\u00fdn\u011b. Cestuje za svou rodinou asi 90 kilometr\u016f od hlavn\u00edho m\u011bsta, kde se ocitla poprv\u00e9 v \u017eivot\u011b. Zuzana Nemcov\u00e1 p\u0159ijme jej\u00ed v\u00fdzvu. Uprost\u0159ed stanice stoj\u00ed pan\u00ed a chce, aby ji vedouc\u00ed kancel\u00e1\u0159e v Bansk\u00e9 Bystrici dovedl k metru. „Podobn\u00e9 situace \u0159e\u0161\u00edme pravideln\u011b. I kdy\u017e pe\u010dovatel\u016fm po\u0161leme podrobn\u00e9 informace, nevytisknou si je a pak d\u011bl\u00e1me pomocn\u00edky po telefonu,“. Zuzana hodnot\u00ed.<\/p>\n\n

\"\"
V t\u00e9to m\u00edstnosti zn\u00ed angli\u010dtina po cel\u00fd den. Mana\u017ee\u0159i se spojuj\u00ed s lidmi v Nizozemsku i ve Velk\u00e9 Brit\u00e1nii.<\/figcaption><\/figure>\n\n

P\u0159esto \u017eijeme ve sv\u011bt\u011b modern\u00edch technologi\u00ed. Mlad\u00e1 mana\u017eerka klikne na satelitem ovl\u00e1danou mapu a najednou stoj\u00ed t\u00e9m\u011b\u0159 vedle sv\u00e9ho klienta – virtu\u00e1ln\u011b. „Vyjd\u011bte ze stanice, jd\u011bte doleva, projd\u011bte kolem hotelu, p\u0159ejd\u011bte k\u0159i\u017eovatku a sejd\u011bte po schodech k metru,“ \u0159\u00edk\u00e1 Maria.<\/p>\n\n

Objevte se znovu<\/h3>\n\n

Mana\u017eer v t\u00e9to agentu\u0159e mus\u00ed b\u00fdt vybaven n\u011bkolika vlastnostmi. Mus\u00ed se znovu objevit – stejn\u011b jako Susan, kdy\u017e to situace vy\u017eaduje. Zvedn\u011bte telefon v dobr\u00e9 n\u00e1lad\u011b a zachovejte chladnou hlavu, kdy\u017e jde do tuh\u00e9ho. Zahrani\u010dn\u00ed zam\u011bstnanci do At\u00e9n volaj\u00ed s \u010d\u00edmkoli.<\/p>\n\n

„Kdy\u017e nefunguje topen\u00ed, kdy\u017e nefunguje internet a kdy\u017e rodina nem\u00e1 p\u0159ipraven\u00e9 lo\u017en\u00ed pr\u00e1dlo. Volaj\u00ed, kdy\u017e se zdravotn\u00ed stav seniora, o kter\u00e9ho pe\u010duj\u00ed, zm\u011bn\u00ed, i kdy\u017e zem\u0159e. I to pat\u0159\u00ed k \u017eivotu a pr\u00e1ci pe\u010dovatele. A my mus\u00edme reagovat. Kontaktujte rodinu, vy\u0159e\u0161te st\u00ed\u017enosti, zavolejte z\u00e1chranku. A v\u016fbec nevad\u00ed, \u017ee jsme od nich vzd\u00e1leni v\u00edce ne\u017e tis\u00edc kilometr\u016f,“ vysv\u011btluje Zuzana.<\/p>\n\n

\"\"
Po\u010d\u00edta\u010d, kvalitn\u00ed sluch\u00e1tka a pohotovost – nezbytn\u00e9 vybaven\u00ed tohoto odd\u011blen\u00ed agentury Atena.<\/figcaption><\/figure>\n\n

Optimisti\u010dt\u00ed flegmatici<\/h3>\n\n

Michal sed\u00ed u okna v rohu kancel\u00e1\u0159e a z\u00edsk\u00e1v\u00e1 informace od \u017eeny na druh\u00e9 stran\u011b telefonu. „A jak jste na tom s \u0159\u00edzen\u00edm, sle\u010dno, m\u00e1te \u0159idi\u010d\u00e1k?“ Vypln\u00ed dotazn\u00edk, ukon\u010d\u00ed hovor a napije se k\u00e1vy. Hektick\u00e9 a rychl\u00e9. Tato slova pr\u00fd nejl\u00e9pe vystihuj\u00ed jeho profesi.<\/p>\n\n

„Pracujete s lidmi ka\u017ed\u00fd den, tak\u017ee nem\u016f\u017eete b\u00fdt cholerik. Sp\u00ed\u0161e flegmatick\u00fd, aby se dostal z ka\u017ed\u00e9 situace. Z\u00e1rove\u0148 je ale optimistick\u00fd, proto\u017ee mus\u00ed podporovat pe\u010dovatele, b\u00fdt jim mor\u00e1ln\u00ed oporou,“ vysv\u011btluje. Michal pracuje v At\u00e9n\u00e1ch u\u017e dva roky a jeho kolegov\u00e9 o n\u011bm s humorem \u0159\u00edkaj\u00ed, \u017ee si sv\u00e9 ch\u016fvy h\u00fd\u010dk\u00e1. „V\u00edte, \u017ee kdy\u017e s nimi m\u00e1te dobr\u00e9 vztahy, m\u016f\u017eete je uklidnit a z\u00e1rove\u0148 si v\u0161e spole\u010dn\u011b mnohem l\u00e9pe vy\u0159\u00eddit.“<\/p>\n\n

\"\"
Michal se sv\u00fdmi klienty vych\u00e1z\u00ed dob\u0159e. Um\u00ed jim b\u00fdt oporou, kdy\u017e je to pot\u0159eba.<\/figcaption><\/figure>\n\n
\"\"
Vz\u00e1jemn\u011b si pom\u00e1haj\u00ed, proto\u017ee kopou za stejn\u00fd t\u00fdm.<\/figcaption><\/figure>\n\n

Svou pr\u00e1ci m\u00e1 r\u00e1d, proto\u017ee i kdy\u017e je vy\u010derp\u00e1vaj\u00edc\u00ed, ka\u017ed\u00fd den se dost\u00e1v\u00e1 do nov\u00e9 situace. „\u010ceho si cen\u00edm nejv\u00edce? \u017de jsme skv\u011bl\u00fd kolektiv. M\u016f\u017eeme se na sebe stoprocentn\u011b spolehnout. I te\u010f je kolegyn\u011b na dovolen\u00e9 a jej\u00ed klienti mi volaj\u00ed,“ popisuje Michal.<\/p>\n\n

Energi\u010dt\u00ed diplomat\u00e9<\/h3>\n\n

Sportovci v tomto odd\u011blen\u00ed mus\u00ed denn\u011b vy\u0159\u00eddit nejm\u00e9n\u011b \u0161edes\u00e1t telefon\u00e1t\u016f. N\u011bkdy se vy\u0161plhaj\u00ed a\u017e ke stovce. Oslovuj\u00ed tak\u00e9 rodiny a zahrani\u010dn\u00ed agentury, kter\u00e9 um\u00eds\u0165uj\u00ed sv\u00e9 zam\u011bstnance do holandsk\u00fdch a anglick\u00fdch rodin. Mus\u00ed pracovat s energi\u00ed, ale z\u016fstat diplomaty, m\u00edt obchodn\u00edho ducha, nad\u0161en\u00ed, ale zachovat si odstup a profesionalitu.<\/p>\n\n

Dokonce i kdy\u017e jim pe\u010dovatelka v den pl\u00e1novan\u00e9ho odjezdu zavol\u00e1, \u017ee na smluven\u00e9 m\u00edsto, kde u\u017e na ni \u010dek\u00e1 rodina, nepojede, proto\u017ee j\u00ed zem\u0159ela babi\u010dka. „Beru na v\u011bdom\u00ed tuto nej\u010dast\u011bj\u0161\u00ed v\u00fdmluvu v\u016fbec a urychlen\u011b hled\u00e1m n\u00e1hradu. I o tom je na\u0161e pr\u00e1ce,“ dod\u00e1v\u00e1 Zuzana Nemcov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kdy\u017e do t\u00e9to kancel\u00e1\u0159e vstoup\u00ed nezasv\u011bcen\u00fd \u010dlov\u011bk, bude ohromen. Snad se na chv\u00edli vzpamatuje z toho, co se mu d\u011bje p\u0159ed o\u010dima, nebo sp\u00ed\u0161 z toho, co sly\u0161\u00ed. Pracovn\u00ed tempo je vysok\u00e9.<\/p>\n","protected":false},"author":1,"featured_media":102494,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,239],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nMachri na telefonu. 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