{"id":27065,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/igrajte-na-telefonima-mogu-se-nositi-s-krizom-cak-i-ako-se-dogodi-tisucu-kilometara-dalje\/"},"modified":"2023-03-10T09:18:12","modified_gmt":"2023-03-10T08:18:12","slug":"igrajte-na-telefonima-mogu-se-nositi-s-krizom-cak-i-ako-se-dogodi-tisucu-kilometara-dalje","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/hr\/igrajte-na-telefonima-mogu-se-nositi-s-krizom-cak-i-ako-se-dogodi-tisucu-kilometara-dalje\/","title":{"rendered":"Igrajte na telefonima. Mogu se nositi s krizom, \u010dak i ako se dogodi tisu\u0107u kilometara dalje"},"content":{"rendered":"\n

Kad u ovaj ured u\u0111e nezainteresirana osoba, za\u010dudit \u0107ete se. Mo\u017eda \u0107e mu trebati neko vrijeme da se oporavi od onoga \u0161to mu se doga\u0111a pred o\u010dima, ili bolje re\u010deno, od onoga \u0161to \u010duje. Tempo rada je visok. <\/strong><\/p>\n\n\n\n

Uredski stolovi stoje jedan do drugoga i tvore slovo U. Iza svakog ra\u010dunala sjedi mu\u0161karac ili \u017eena sa slu\u0161alicama na u\u0161ima. Razgovaraju jedno preko drugog i engleski se \u010duje u cijeloj sobi. Pa\u017eljivo gledaju u monitore, \u0161ale se s telefonom, sipaju mu \u010dinjenice i artikulirano ponavljaju svoja pitanja.<\/p>\n\n

Mi smo u engleskom odjelu agencije za zapo\u0161ljavanje Atena i ovi ljudi su njihovi engleski menad\u017eeri. Svakodnevno se telefonski povezuju sa zainteresiranima za posao njegovateljica iz isto\u010dne i srednje Europe, kao i s osobama koje su se ve\u0107 zaposlile na ovoj poziciji u Nizozemskoj ili Engleskoj.<\/p>\n\n

Virtualni savjetnici<\/h3>\n\n

Slovakinja M\u00e1ria upravo je si\u0161la s vlaka u Londonu. U posjet obitelji putuje 90-ak kilometara od prijestolnice u kojoj se na\u0161la prvi put u \u017eivotu. Na njezin \u0107e poziv odgovoriti Zuzana Nemcov\u00e1. Gospo\u0111a stoji nasred stanice i \u017eeli da je voditelj iz ureda u Banskoj Bistrici navigira do podzemne. \u201cS takvim situacijama se nosimo normalno. \u010cak i ako dadiljama po\u0161aljemo detaljne podatke, one ih ne isprintaju, a mi se onda pona\u0161amo kao asistenti na telefonu”, ocjenjuje Zuzana.<\/p>\n\n

\"\"
U ovoj se sobi cijeli dan govori engleski. Menad\u017eeri se povezuju s ljudima u Nizozemskoj i Ujedinjenom Kraljevstvu.<\/figcaption><\/figure>\n\n

Jo\u0161 uvijek \u017eivimo u svijetu moderne tehnologije. Mladi menad\u017eer klikne na satelitski kontroliranu kartu i odjednom stane gotovo pokraj klijenta – virtualno. “Iza\u0111ite sa stanice, idite lijevo, pro\u0111ite pokraj hotela, prije\u0111ite raskri\u017eje i spustite se stepenicama do podzemne”, navigira M\u00e1riu.<\/p>\n\n

Izmislite sebe<\/h3>\n\n

Voditelj u ovoj agenciji mora imati nekoliko kvaliteta. Mora se izmisliti – ba\u0161 kao Zuzana, kad situacija to zahtijeva. Uzmite telefon u ruke dobro raspolo\u017eeni, a kada vam bude te\u0161ko, ostanite hladne glave. Strani zaposlenici zovu Atenu s bilo \u010dime.<\/p>\n\n

\u201cKad ne radi grijanje, kad ne radi internet, \u010dak i kad im obitelj nije pripremila posteljinu. Zovu kada se promijeni zdravstveno stanje starije osobe o kojoj skrbe, \u010dak i kada umru. To tako\u0111er spada u \u017eivot i rad njegovatelja. I moramo reagirati. Kontaktirajte obitelj, rije\u0161ite tegobe, nazovite hitnu pomo\u0107. I uop\u0107e nije va\u017eno \u0161to smo od njih udaljeni vi\u0161e od tisu\u0107u kilometara\u201c, obja\u0161njava Zuzana.<\/p>\n\n

\"\"
Ra\u010dunalo, kvalitetne slu\u0161alice i hitna pomo\u0107 – neophodna oprema u ovom odjelu agencije Atena.<\/figcaption><\/figure>\n\n

Optimisti\u010dni flegmati\u010dari<\/h3>\n\n

Michal sjedi kraj prozora u kutu ureda i dobiva informacije od \u017eene s druge strane slu\u0161alice. \u201cA kako se vozite, gospo\u0111ice, imate li dozvolu?\u201d Ispunjava upitnik, poklopi i otpije gutljaj kave. U\u017eurbano i brzo. Ove rije\u010di navodno najbolje opisuju njegovu profesiju.<\/p>\n\n

\u201c\u010covjek ima posla s ljudima svaki dan, pa ne mo\u017ee biti kolerik. Flegmati\u010dniji za snala\u017eenje u svim situacijama. Ali u isto vrijeme i optimist, jer mora uzdr\u017eavati dadilje, biti im moralna potpora\u201c, obja\u0161njava. Michal u Ateni radi dvije godine, a kolege s humorom ka\u017eu da razmazuje svoje dadilje. “Znate da kad imate dobar odnos s njima, znate kako ih opustiti, a u isto vrijeme sve zajedno \u010dinite puno lak\u0161im.”<\/p>\n\n

\"\"
Michal se sla\u017ee s klijentima. Kad zatreba, mo\u017ee im biti podr\u0161ka.<\/figcaption><\/figure>\n\n
\"\"
Poma\u017eu jedni drugima jer igraju za istu mom\u010dad.<\/figcaption><\/figure>\n\n

Voli svoj posao jer ga, iako je iscrpljuju\u0107i, svaki dan stavlja u novu situaciju. \u201e\u0160to najvi\u0161e cijenim? Da smo super tim. Mo\u017eemo se osloniti jedan na drugog sto posto. \u010cak je i sada kolegica na odmoru i zovu me njeni klijenti\u201c, opisuje Michal.<\/p>\n\n

Energi\u010dni diplomati<\/h3>\n\n

Atenjaci ovog odjela moraju obaviti najmanje \u0161ezdeset telefonskih poziva dnevno. Ponekad se popnu i do stotke. Tako\u0111er zovu obitelji i strane agencije koje smje\u0161taju svoje zaposlenike u nizozemske i engleske obitelji. Moraju raditi s energijom, ali ostati diplomati, imati poslovni duh, entuzijazam, ali zadr\u017eati distancu i profesionalnost.<\/p>\n\n

I to jo\u0161 kad ih dadilja na dan planiranog odlaska nazove da ne\u0107e otputovati na dogovoreno mjesto gdje je ve\u0107 \u010deka obitelj jer joj je umrla baka. \u201cOvu naj\u010de\u0161\u0107u ispriku \u0107u uzeti u obzir i hitno potra\u017eiti zamjenu. To je i ono \u0161to radimo,” dodaje Zuzana Nemcov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kad u ovaj ured u\u0111e nezainteresirana osoba, za\u010dudit \u0107ete se. Mo\u017eda \u0107e mu trebati neko vrijeme da se oporavi od onoga \u0161to mu se doga\u0111a pred o\u010dima, ili bolje re\u010deno, od onoga \u0161to \u010duje. Tempo rada je visok.<\/p>\n","protected":false},"author":1,"featured_media":102493,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[131,134],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nIgrajte na telefonima. 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