{"id":27077,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/machri-kalba-telefonais-galiu-susidoroti-su-krize-net-jei-ji-vyksta-uz-tukstanciu-myliu\/"},"modified":"2023-01-12T12:51:25","modified_gmt":"2023-01-12T11:51:25","slug":"machri-kalba-telefonais-galiu-susidoroti-su-krize-net-jei-ji-vyksta-uz-tukstanciu-myliu","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/lt\/machri-kalba-telefonais-galiu-susidoroti-su-krize-net-jei-ji-vyksta-uz-tukstanciu-myliu\/","title":{"rendered":"Machri kalba telefonais. Galiu susidoroti su krize, net jei ji vyksta u\u017e t\u016bkstan\u010di\u0173 myli\u0173."},"content":{"rendered":"\n

Kai \u012f \u0161\u012f kabinet\u0105 \u012f\u017eengs nepa\u017e\u012fstamas \u017emogus, liksite nustebinti. Galb\u016bt jam prireiks akimirkos atsigauti nuo to, kas vyksta prie\u0161 jo akis, tiksliau, nuo to, k\u0105 jis girdi. Darbo tempas didelis. <\/strong><\/p>\n\n\n\n

Biuro stalai stovi vienas \u0161alia kito, sudarydami raid\u0119 U. U\u017e kiekvieno kompiuterio s\u0117di vyras arba moteris su ausin\u0117mis ausyse. Jie kalbasi vienas per kit\u0105, o kambaryje skamba angl\u0173 kalba. Jie \u012fd\u0117miai \u017ei\u016bri \u012f monitori\u0173, juokauja su telefonu kalban\u010diu asmeniu, vardija faktus ir i\u0161rai\u0161kingai kartoja klausimus.<\/p>\n\n

Mes dirbame \u012fdarbinimo agent\u016bros „Atena” angl\u0173 kalbos skyriuje, o \u0161ie \u017emon\u0117s yra jos angl\u0173 kalbos vadovai. Kasdien su jais telefonu susisiekia glob\u0117jai i\u0161 Ryt\u0173 ir Vidurio Europos, taip pat \u017emon\u0117s, kurie jau rado darb\u0105 Nyderlanduose ar Anglijoje.<\/p>\n\n

Virtual\u016bs patar\u0117jai<\/h3>\n\n

Slovak\u0117 Marija k\u0105 tik i\u0161lipo i\u0161 traukinio Londone. Ji keliauja aplankyti savo \u0161eimos u\u017e 90 km nuo sostin\u0117s, kur atsid\u016br\u0117 pirm\u0105 kart\u0105 gyvenime. Zuzana Nemcov\u00e1 priims jos skambut\u012f. Stoties viduryje stovi moteris ir nori, kad Banska Bystricos biuro vadybininkas palyd\u0117t\u0173 j\u0105 iki metro. „Su tokiomis situacijomis susiduriame nuolat. Net jei siun\u010diame i\u0161sami\u0105 informacij\u0105 glob\u0117jams, jie jos nespausdina, o tada pad\u0117j\u0117jams skambiname telefonu.” Zuzana vertina.<\/p>\n\n

\"\"
\u0160iame kambaryje vis\u0105 dien\u0105 skamba angl\u0173 kalba. Vadovai bendrauja su \u017emon\u0117mis Nyderlanduose ir Jungtin\u0117je Karalyst\u0117je.<\/figcaption><\/figure>\n\n

Ta\u010diau gyvename \u0161iuolaikini\u0173 technologij\u0173 pasaulyje. Jaunoji vadybinink\u0117 spusteli ant palydovo valdomo \u017eem\u0117lapio ir staiga atsiduria beveik \u0161alia savo kliento – virtualiai. „I\u0161eikite i\u0161 stoties, eikite \u012f kair\u0119, praeikite pro vie\u0161but\u012f, pereikite sankry\u017e\u0105 ir nusileiskite laiptais \u012f metro”, – nurodo Marija.<\/p>\n\n

Atraskite save i\u0161 naujo<\/h3>\n\n

\u0160ios agent\u016bros vadovas turi tur\u0117ti kelet\u0105 savybi\u0173. Ji, kaip ir Siuzana, turi atrasti save i\u0161 naujo, kai to reikalauja situacija. Pakelkite telefono ragel\u012f geros nuotaikos ir i\u0161likite \u0161altakrauji\u0161ki, kai bus sunku. Ties\u0105 sakant, u\u017esienio darbuotojai skambina \u012f At\u0117nus d\u0117l bet ko.<\/p>\n\n

„Kai neveikia \u0161ildymas, neveikia internetas ir kai \u0161eima neparuo\u0161ia patalyn\u0117s. Jie skambina, kai pasikei\u010dia slaugomo senjoro sveikata, net kai jis mir\u0161ta. Tai taip pat priklauso slaugytojo gyvenimui ir darbui. Ir mes turime \u012f tai reaguoti. Susisiekite su \u0161eima, i\u0161spr\u0119skite skundus, i\u0161kvieskite greit\u0105j\u0105 pagalb\u0105. Ir visai nesvarbu, kad esame u\u017e daugiau nei t\u016bkstan\u010dio kilometr\u0173 nuo j\u0173”, – ai\u0161kina Zuzana.<\/p>\n\n

\"\"
Kompiuteris, geros kokyb\u0117s ausin\u0117s ir skubios pagalbos kambarys – b\u016btina \u0161io agent\u016bros „Atena” skyriaus \u012franga.<\/figcaption><\/figure>\n\n

Optimisti\u0161ki flegmatikai<\/h3>\n\n

Mykolas s\u0117di prie lango biuro kampe ir gauna informacij\u0105 i\u0161 kitoje telefono pus\u0117je esan\u010dios moters. „O kaip jums sekasi vairuoti, ponia, ar turite vairuotojo pa\u017eym\u0117jim\u0105?” Jis u\u017epildo klausimyn\u0105, baigia pokalb\u012f ir gurk\u0161teli kavos. Skubus ir greitas. \u0160ie \u017eod\u017eiai es\u0105 geriausiai apib\u016bdina jo profesij\u0105.<\/p>\n\n

„Kasdien dirbate su \u017emon\u0117mis, tod\u0117l negalite b\u016bti cholerikas. Gana flegmati\u0161kas, kad \u012fveikt\u0173 bet koki\u0105 situacij\u0105. Ta\u010diau kartu jis nusiteik\u0119s optimisti\u0161kai, nes turi palaikyti slaugytojus, b\u016bti j\u0173 moralin\u0117 parama”, – ai\u0161kina jis. Michalas At\u0117nuose dirba jau dvejus metus, o jo kolegos juokaudami sako, kad jis gadina savo aukles. „\u017dinote, kad kai su jais palaikote gerus santykius, galite juos nuraminti ir tuo pa\u010diu metu jums bus daug lengviau visk\u0105 spr\u0119sti kartu.”<\/p>\n\n

\"\"
Michalas sutaria su savo klientais. Jis moka b\u016bti j\u0173 atrama, kai to reikia.<\/figcaption><\/figure>\n\n
\"\"
Jie padeda vieni kitiems, nes rungtyniauja u\u017e t\u0105 pa\u010di\u0105 komand\u0105.<\/figcaption><\/figure>\n\n

Jam patinka jo darbas, nes, nors jis ir varginantis, jis kasdien patenka \u012f nauj\u0105 situacij\u0105. „K\u0105 labiausiai vertinu? Kad esame puikus kolektyvas. Vienas kitu galime pasikliauti 100 %. Net ir dabar mano koleg\u0117 atostogauja, o man skambina jos klientai”, – pasakoja Michalas.<\/p>\n\n

Energingi diplomatai<\/h3>\n\n

\u0160io skyriaus sportininkai per dien\u0105 turi aptarnauti ma\u017eiausiai \u0161e\u0161iasde\u0161imt telefono skambu\u010di\u0173. Kartais j\u0173 b\u016bna iki \u0161imto. Jie taip pat bendrauja su \u0161eimomis ir u\u017esienio agent\u016bromis, kurios apgyvendina savo darbuotojus oland\u0173 ir angl\u0173 \u0161eimose. Jie turi dirbti energingai, bet i\u0161likti diplomatais, tur\u0117ti verslo dvasi\u0105, entuziazm\u0105, bet i\u0161laikyti distancij\u0105 ir profesionalum\u0105.<\/p>\n\n

Net tada, kai planuoto i\u0161vykimo dien\u0105 glob\u0117ja paskambina ir prane\u0161a, kad \u012f sutart\u0105 viet\u0105, kur jos jau laukia \u0161eima, ji nevyks, nes mir\u0117 mo\u010diut\u0117. „Atkreipiu d\u0117mes\u012f \u012f \u0161\u012f da\u017eniausiai pasitaikant\u012f pasiteisinim\u0105 ir skubiai ie\u0161kau pakaitalo. Tai yra ir m\u016bs\u0173 darbo tikslas”, – priduria Zuzana Nemcova.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kai \u012f \u0161\u012f kabinet\u0105 \u012f\u017eengs nepa\u017e\u012fstamas \u017emogus, liksite nustebinti. Galb\u016bt jam prireiks akimirkos atsigauti nuo to, kas vyksta prie\u0161 jo akis, tiksliau, nuo to, k\u0105 jis girdi. Darbo tempas didelis.<\/p>\n","protected":false},"author":1,"featured_media":102503,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[241,243],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nMachri kalba telefonais. Galiu susidoroti su krize, net jei ji vyksta u\u017e t\u016bkstan\u010di\u0173 myli\u0173. - At\u0117n\u0173 tinklara\u0161tis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atena.sk\/blog\/lt\/machri-kalba-telefonais-galiu-susidoroti-su-krize-net-jei-ji-vyksta-uz-tukstanciu-myliu\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Machri kalba telefonais. Galiu susidoroti su krize, net jei ji vyksta u\u017e t\u016bkstan\u010di\u0173 myli\u0173. - At\u0117n\u0173 tinklara\u0161tis\" \/>\n<meta property=\"og:description\" content=\"Kai \u012f \u0161\u012f kabinet\u0105 \u012f\u017eengs nepa\u017e\u012fstamas \u017emogus, liksite nustebinti. Galb\u016bt jam prireiks akimirkos atsigauti nuo to, kas vyksta prie\u0161 jo akis, tiksliau, nuo to, k\u0105 jis girdi. 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