{"id":27086,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/machri-la-telefoane-pot-face-fata-unei-crize-chiar-daca-se-intampla-la-mii-de-kilometri-distanta\/"},"modified":"2023-03-08T10:35:55","modified_gmt":"2023-03-08T09:35:55","slug":"machri-la-telefoane-pot-face-fata-unei-crize-chiar-daca-se-intampla-la-mii-de-kilometri-distanta","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/ro\/machri-la-telefoane-pot-face-fata-unei-crize-chiar-daca-se-intampla-la-mii-de-kilometri-distanta\/","title":{"rendered":"Ma\u0219in\u0103rii la telefoane. Pot face fa\u021b\u0103 unei crize chiar dac\u0103 se \u00eent\u00e2mpl\u0103 la mii de kilometri distan\u021b\u0103"},"content":{"rendered":"\n

C\u00e2nd o persoan\u0103 neini\u021biat\u0103 intr\u0103 \u00een acest birou, va fi uimit\u0103. Poate c\u0103 \u00ee\u0219i va lua o clip\u0103 pentru a-\u0219i reveni din ceea ce se \u00eent\u00e2mpl\u0103 \u00een fa\u021ba ochilor s\u0103i, sau mai degrab\u0103 din ceea ce aude. Ritmul de lucru este ridicat. <\/strong><\/p>\n\n\n\n

Birourile se afl\u0103 unul l\u00e2ng\u0103 altul, form\u00e2nd litera U. \u00cen spatele fiec\u0103rui calculator st\u0103 un b\u0103rbat sau o femeie cu c\u0103\u0219ti \u00een urechi. Vorbesc unul peste altul, iar engleza r\u0103sun\u0103 prin camer\u0103. Se uit\u0103 cu aten\u021bie la monitoare, glumesc cu persoana de la telefon, \u00eei arunc\u0103 fapte \u0219i \u00eei repet\u0103 \u00eentreb\u0103rile \u00een mod articulat.<\/p>\n\n

Noi suntem \u00een departamentul de englez\u0103 al agen\u021biei de recrutare Atena, iar ace\u0219ti oameni sunt managerii pe englez\u0103. \u00cen fiecare zi, ace\u0219tia sunt contacta\u021bi telefonic de \u00eengrijitori din Europa Central\u0103 \u0219i de Est, precum \u0219i de persoane care \u0219i-au g\u0103sit deja un loc de munc\u0103 \u00een Olanda sau \u00een Anglia.<\/p>\n\n

Consilieri virtuali<\/h3>\n\n

O femeie slovac\u0103, Maria, tocmai a cobor\u00e2t din tren \u00een Londra. Ea c\u0103l\u0103tore\u0219te \u00een vizit\u0103 la familia sa, la aproximativ 90 de kilometri de capital\u0103, unde s-a aflat pentru prima dat\u0103 \u00een via\u021b\u0103. Zuzana Nemcov\u00e1 va r\u0103spunde la telefon. O doamn\u0103 st\u0103 \u00een mijlocul sta\u021biei \u0219i vrea ca managerul de la biroul din Bansk\u00e1 Bystrica s\u0103 o ghideze la metrou. „Ne confrunt\u0103m cu astfel de situa\u021bii \u00een mod regulat. Chiar dac\u0103 le trimitem informa\u021bii detaliate \u00eengrijitorilor, ace\u0219tia nu le tip\u0103resc \u0219i apoi \u00eei ajut\u0103m la telefon”, spune Zuzana.<\/p>\n\n

\"\"
\u00cen aceast\u0103 camer\u0103 r\u0103sun\u0103 toat\u0103 ziua limba englez\u0103. Managerii intr\u0103 \u00een contact cu persoane at\u00e2t din Olanda, c\u00e2t \u0219i din Marea Britanie.<\/figcaption><\/figure>\n\n

Cu toate acestea, tr\u0103im \u00eentr-o lume a tehnologiei moderne. T\u00e2n\u0103ra manager face clic pe harta controlat\u0103 prin satelit \u0219i, dintr-o dat\u0103, se afl\u0103 aproape l\u00e2ng\u0103 clientul ei – virtual. „Ie\u0219i\u021bi din sta\u021bie, face\u021bi st\u00e2nga, trece\u021bi pe l\u00e2ng\u0103 hotel, traversa\u021bi intersec\u021bia \u0219i cobor\u00e2\u021bi sc\u0103rile p\u00e2n\u0103 la metrou”, ne indic\u0103 Maria.<\/p>\n\n

Reinventeaz\u0103-te<\/h3>\n\n

Un manager \u00een aceast\u0103 agen\u021bie trebuie s\u0103 aib\u0103 mai multe calit\u0103\u021bi. Ea trebuie s\u0103 se reinventeze – la fel ca Zuzana, atunci c\u00e2nd situa\u021bia o cere. R\u0103spunde\u021bi la telefon \u00eentr-o stare de bun\u0103 dispozi\u021bie \u0219i p\u0103stra\u021bi-v\u0103 calmul atunci c\u00e2nd lucrurile devin dificile. De fapt, angaja\u021bii str\u0103ini sun\u0103 la Atena pentru orice.<\/p>\n\n

„C\u00e2nd nu func\u021bioneaz\u0103 \u00eenc\u0103lzirea, c\u00e2nd nu func\u021bioneaz\u0103 internetul \u0219i c\u00e2nd familia nu a preg\u0103tit a\u0219ternuturile. Ace\u0219tia sun\u0103 atunci c\u00e2nd se schimb\u0103 starea de s\u0103n\u0103tate a persoanei \u00een v\u00e2rst\u0103 pe care o \u00eengrijesc, chiar \u0219i atunci c\u00e2nd aceasta moare. Acest lucru face parte \u0219i din via\u021ba \u0219i munca unui \u00eengrijitor. Iar noi trebuie s\u0103 r\u0103spundem. Lua\u021bi leg\u0103tura cu familia, rezolva\u021bi pl\u00e2ngerile, chema\u021bi o ambulan\u021b\u0103. \u0218i nu conteaz\u0103 deloc c\u0103 suntem la mai mult de o mie de kilometri distan\u021b\u0103 de ei”, explic\u0103 Zuzana.<\/p>\n\n

\"\"
Un computer, c\u0103\u0219ti de bun\u0103 calitate \u0219i o camer\u0103 de urgen\u021b\u0103 – echipament necesar \u00een acest departament al agen\u021biei Atena.<\/figcaption><\/figure>\n\n

Flegmatici optimi\u0219ti<\/h3>\n\n

Michal st\u0103 la fereastr\u0103, \u00eentr-un col\u021b al biroului, \u0219i prime\u0219te informa\u021bii de la femeia de la cel\u0103lalt cap\u0103t al telefonului. „\u0218i cum v\u0103 descurca\u021bi cu \u0219ofatul, domni\u0219oar\u0103, ave\u021bi permis?”. Completeaz\u0103 chestionarul, \u00eencheie convorbirea \u0219i \u00ee\u0219i bea cafeaua. Agitat \u0219i rapid. Se presupune c\u0103 aceste cuvinte descriu cel mai bine profesia sa.<\/p>\n\n

„Lucrezi cu oamenii \u00een fiecare zi, a\u0219a c\u0103 nu po\u021bi fi coleric. Mai degrab\u0103 flegmatic pentru a trece peste orice situa\u021bie. Dar, \u00een acela\u0219i timp, este optimist, pentru c\u0103 trebuie s\u0103 \u00eei sprijine pe cei care \u00eei \u00eengrijesc, s\u0103 fie suportul lor moral”, explic\u0103 el. Michal lucreaz\u0103 \u00een Atena de doi ani, iar colegii s\u0103i spun cu umor c\u0103 \u00ee\u0219i r\u0103sfa\u021b\u0103 \u00eengrijitoarele. „\u0218tii c\u0103, atunci c\u00e2nd ai o rela\u021bie bun\u0103 cu ei, \u00eei po\u021bi lini\u0219ti \u0219i, \u00een acela\u0219i timp, faci ca totul s\u0103 fie mult mai u\u0219or de gestionat \u00eempreun\u0103.”<\/p>\n\n

\"\"
Michal se \u00een\u021belege cu clien\u021bii s\u0103i. \u0218tie cum s\u0103 le fie sprijin atunci c\u00e2nd este nevoie.<\/figcaption><\/figure>\n\n
\"\"
Ei se ajut\u0103 reciproc pentru c\u0103 trag pentru aceea\u0219i echip\u0103.<\/figcaption><\/figure>\n\n

\u00cei place slujba lui pentru c\u0103, de\u0219i este obositoare, \u00eel pune \u00een fiecare zi \u00eentr-o situa\u021bie nou\u0103. „Ce apreciez cel mai mult? C\u0103 suntem un mare colectiv. Ne putem baza unul pe cel\u0103lalt 100%. Chiar \u0219i acum colega mea este \u00een concediu, iar clien\u021bii ei m\u0103 sun\u0103”, descrie Michal.<\/p>\n\n

Diploma\u021bi energici<\/h3>\n\n

Sportivii din acest departament trebuie s\u0103 se ocupe de cel pu\u021bin \u0219aizeci de apeluri telefonice pe zi. Uneori urc\u0103 p\u00e2n\u0103 la o sut\u0103. De asemenea, ace\u0219tia vorbesc cu familiile \u0219i agen\u021biile str\u0103ine care \u00ee\u0219i plaseaz\u0103 angaja\u021bii \u00een familii olandeze \u0219i engleze. Trebuie s\u0103 lucreze cu energie, dar s\u0103 r\u0103m\u00e2n\u0103 diploma\u021bi, s\u0103 aib\u0103 spirit de afacere, entuziasm, dar s\u0103 p\u0103streze distan\u021ba \u0219i profesionalismul.<\/p>\n\n

Chiar \u0219i atunci c\u00e2nd \u00eengrijitoarea \u00eei sun\u0103 \u00een ziua plec\u0103rii planificate pentru a le spune c\u0103 nu va merge la locul stabilit, unde familia ei o a\u0219teapt\u0103 deja deoarece bunica ei a murit. „Iau act de aceast\u0103 scuz\u0103 cea mai frecvent\u0103 vreodat\u0103 \u0219i caut urgent un \u00eenlocuitor. Acesta este \u0219i scopul muncii noastre”, adaug\u0103 Zuzana Nemcov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00e2nd o persoan\u0103 neini\u021biat\u0103 intr\u0103 \u00een acest birou, va fi uimit\u0103. Poate c\u0103 \u00ee\u0219i va lua o clip\u0103 pentru a-\u0219i reveni din ceea ce se \u00eent\u00e2mpl\u0103 \u00een fa\u021ba ochilor s\u0103i, sau mai degrab\u0103 din ceea ce aude. Ritmul de lucru este ridicat.<\/p>\n","protected":false},"author":1,"featured_media":102508,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[80,81],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nMa\u0219in\u0103rii la telefoane. Pot face fa\u021b\u0103 unei crize chiar dac\u0103 se \u00eent\u00e2mpl\u0103 la mii de kilometri distan\u021b\u0103 - Atena blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atena.sk\/blog\/ro\/machri-la-telefoane-pot-face-fata-unei-crize-chiar-daca-se-intampla-la-mii-de-kilometri-distanta\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ma\u0219in\u0103rii la telefoane. Pot face fa\u021b\u0103 unei crize chiar dac\u0103 se \u00eent\u00e2mpl\u0103 la mii de kilometri distan\u021b\u0103 - Atena blog\" \/>\n<meta property=\"og:description\" content=\"C\u00e2nd o persoan\u0103 neini\u021biat\u0103 intr\u0103 \u00een acest birou, va fi uimit\u0103. 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Pot face fa\u021b\u0103 unei crize chiar dac\u0103 se \u00eent\u00e2mpl\u0103 la mii de kilometri distan\u021b\u0103 - Atena blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/atena.sk\/blog\/ro\/machri-la-telefoane-pot-face-fata-unei-crize-chiar-daca-se-intampla-la-mii-de-kilometri-distanta\/","og_locale":"ro_RO","og_type":"article","og_title":"Ma\u0219in\u0103rii la telefoane. Pot face fa\u021b\u0103 unei crize chiar dac\u0103 se \u00eent\u00e2mpl\u0103 la mii de kilometri distan\u021b\u0103 - Atena blog","og_description":"C\u00e2nd o persoan\u0103 neini\u021biat\u0103 intr\u0103 \u00een acest birou, va fi uimit\u0103. Poate c\u0103 \u00ee\u0219i va lua o clip\u0103 pentru a-\u0219i reveni din ceea ce se \u00eent\u00e2mpl\u0103 \u00een fa\u021ba ochilor s\u0103i, sau mai degrab\u0103 din ceea ce aude. 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