{"id":2418,"date":"2017-07-25T10:08:58","date_gmt":"2017-07-25T08:08:58","guid":{"rendered":"https:\/\/atena.sk\/blog\/?p=2418"},"modified":"2023-01-12T12:47:44","modified_gmt":"2023-01-12T11:47:44","slug":"machri-na-telefonoch-zvladnu-krizu-aj-ked-sa-deje-tisic-kilometrov-daleko","status":"publish","type":"post","link":"https:\/\/atena.sk\/blog\/machri-na-telefonoch-zvladnu-krizu-aj-ked-sa-deje-tisic-kilometrov-daleko\/","title":{"rendered":"Machri na telef\u00f3noch. Zvl\u00e1dnu kr\u00edzu, aj ke\u010f sa deje tis\u00edc kilometrov \u010faleko"},"content":{"rendered":"\n

Ke\u010f do tejto kancel\u00e1rie vst\u00fapi nezainteresovan\u00fd \u010dlovek, zostanete ohromen\u00fd. Mo\u017eno sa chv\u00ed\u013eu bude spam\u00e4t\u00e1va\u0165 z toho, \u010do sa deje pred jeho o\u010dami, lep\u0161ie povedan\u00e9 z toho, \u010do po\u010duje. Pracovn\u00e9 tempo je vysok\u00e9. <\/strong><\/p>\n\n\n\n\n\n\n\n

Kancel\u00e1rske stol\u00edky stoja ved\u013ea seba a vytv\u00e1raj\u00fa p\u00edsmeno U. Za ka\u017ed\u00fdm po\u010d\u00edta\u010dom sed\u00ed mu\u017e alebo \u017eena so sl\u00fachadlami na u\u0161iach. Hovoria jeden cez druh\u00e9ho a angli\u010dtina znie celou miestnos\u0165ou. S\u00fastredene sa pri tom pozeraj\u00fa do monitorov, s \u010dlovekom na telef\u00f3ne za\u017eartuj\u00fa, syp\u00fa na neho fakty a artikulovane opakuj\u00fa svoje ot\u00e1zky.<\/p>\n\n\n\n

Sme na anglickom oddelen\u00ed person\u00e1lnej agent\u00fary Atena a t\u00edto \u013eudia s\u00fa jej anglick\u00ed mana\u017e\u00e9ri. Ka\u017ed\u00fd de\u0148 sa telefonicky sp\u00e1jaj\u00fa so z\u00e1ujemcami o pr\u00e1cu opatrovate\u013eov z v\u00fdchodnej a strednej Eur\u00f3py aj s \u013eu\u010fmi, ktor\u00ed si u\u017e na tejto poz\u00edcii uplatnenie na\u0161li v Holandsku alebo Anglicku.<\/p>\n\n\n\n

Virtu\u00e1lni poradcovia<\/h3>\n\n\n\n

Z vlaku v Lond\u00fdne pr\u00e1ve vyst\u00fapila Slovenka M\u00e1ria. Cestuje za rodinou asi 90 kilometrov od hlavn\u00e9ho mesta, v ktorom sa ocitla prv\u00fdkr\u00e1t v \u017eivote. Jej telefon\u00e1t preberie Zuzana Nemcov\u00e1. Pani stoj\u00ed uprostred stanice a chce, aby ju mana\u017e\u00e9rka z kancel\u00e1rie v Banskej Bystrici navigovala do metra. \u201eTak\u00e9to situ\u00e1cie rie\u0161ime be\u017ene. Aj ke\u010f opatrovate\u013ek\u00e1m po\u0161leme podrobn\u00e9 inform\u00e1cie, nevytla\u010dia si ich a my im potom rob\u00edme pomocn\u00edkov na telef\u00f3ne,\u201c zhodnot\u00ed Zuzana.<\/p>\n\n\n\n

\"\"
V tejto miestnosti znie cel\u00fd de\u0148 angli\u010dtina. Mana\u017e\u00e9ri sa sp\u00e1jaj\u00fa s \u013eu\u010fmi v Holandsku aj Ve\u013ekej Brit\u00e1nii.<\/figcaption><\/figure>\n\n\n\n

E\u0161te\u017ee \u017eijeme vo svete modern\u00fdch technol\u00f3gi\u00ed. Mlad\u00e1 mana\u017e\u00e9rka sa preklikne na mapu riaden\u00fa satelitmi a zrazu stoj\u00ed takmer ved\u013ea klientky \u2013 virtu\u00e1lne. \u201eVyjdite zo stanice, cho\u010fte do\u013eava, prejdite popri hoteli, prejdite cez kri\u017eovatku a z\u00ed\u010fte dolu schodmi do metra,\u201c naviguje M\u00e1riu.<\/p>\n\n\n\n

Vyn\u00e1js\u0165 sa<\/h3>\n\n\n\n

Mana\u017e\u00e9r v tejto agent\u00fare mus\u00ed by\u0165 vybaven\u00fd hne\u010f nieko\u013ek\u00fdmi vlastnos\u0165ami. Mus\u00ed sa vyn\u00e1js\u0165 \u2013 tak ako Zuzana, ke\u010f si to pr\u00e1ve vy\u017eaduje situ\u00e1cia. Telef\u00f3n zdvihn\u00fa\u0165 s dobrou n\u00e1ladou, a ke\u010f ide do tuh\u00e9ho, zachova\u0165 si chladn\u00fa hlavu. Do Ateny toti\u017e volaj\u00fa zahrani\u010dn\u00ed zamestnanci s \u010d\u00edmko\u013evek.<\/p>\n\n\n\n

\u201eKe\u010f nejde k\u00farenie, ke\u010f nejde internet aj ke\u010f im rodina nepripravila oblie\u010dky. Volaj\u00fa, ke\u010f sa zmen\u00ed zdravotn\u00fd stav seniora, o ktor\u00e9ho sa staraj\u00fa, aj vtedy, ke\u010f umrie. Aj to patr\u00ed k \u017eivotu a pr\u00e1ci opatrovate\u013ea. A my mus\u00edme zareagova\u0165. Skontaktova\u0165 rodinu, vyrie\u0161i\u0165 reklam\u00e1cie, zavola\u0165 sanitku. A v\u00f4bec nevad\u00ed, \u017ee sme od nich vzdialen\u00ed viac ako tis\u00edc kilometrov,\u201c objas\u0148uje Zuzana.<\/p>\n\n\n\n

\"\"
Po\u010d\u00edta\u010d, kvalitn\u00e9 sl\u00fachadl\u00e1 a pohotovos\u0165 \u2013 potrebn\u00e1 v\u00fdbava na tomto oddelen\u00ed agent\u00fary Atena.<\/figcaption><\/figure>\n\n\n\n

Optimistick\u00ed flegmatici<\/h3>\n\n\n\n

Pri okne v rohu kancel\u00e1rie sed\u00ed Michal a od \u017eeny na druhej strane telef\u00f3nu zis\u0165uje inform\u00e1cie. \u201eA ako ste na tom so \u0161of\u00e9rovan\u00edm, sle\u010dna, m\u00e1te vodi\u010dsk\u00fd prekaz?\u201c Vypln\u00ed dotazn\u00edk, ukon\u010d\u00ed hovor a up\u00edja si z k\u00e1vy. Hektick\u00e9 a r\u00fdchle. Tieto slov\u00e1 vraj najlep\u0161ie popisuj\u00fa jeho povolanie.<\/p>\n\n\n\n

\u201e\u010clovek rob\u00ed ka\u017ed\u00fd de\u0148 s \u013eu\u010fmi, nem\u00f4\u017ee by\u0165 teda cholerik. Sk\u00f4r flegmatik, aby sa preniesol cez v\u0161etky situ\u00e1cie. Z\u00e1rove\u0148 v\u0161ak optimista, preto\u017ee mus\u00ed podr\u017ea\u0165 opatrovate\u013eky, by\u0165 im mor\u00e1lnou oporou,\u201c vysvet\u013euje. Michal pracuje v Atene dva roky a jeho kolegyne s humorom hovoria, \u017ee si svoje opatrovate\u013eky rozmazn\u00e1va. \u201eTo viete, ke\u010f s nimi m\u00e1te dobr\u00fd vz\u0165ah, viete ich upokoji\u0165 a z\u00e1rove\u0148 spolu vybav\u00edte v\u0161etko ove\u013ea jednoduch\u0161ie.\u201c<\/p>\n\n\n\n

\"\"
Michal si s klientkami rozumie. Ke\u010f treba, vie by\u0165 ich oporou.<\/figcaption><\/figure>\n\n\n\n
\"\"
Pom\u00e1haj\u00fa si, preto\u017ee kop\u00fa za jedno dru\u017estvo.<\/figcaption><\/figure>\n\n\n\n

Pr\u00e1cu m\u00e1 r\u00e1d, preto\u017ee aj ke\u010f je vy\u010derp\u00e1vaj\u00faca, ka\u017ed\u00fd de\u0148 ho stavia do novej situ\u00e1cie. \u201e\u010co si v\u00e1\u017eim najviac? \u017de sme skvel\u00fd kolekt\u00edv. Jeden na druh\u00e9ho sa m\u00f4\u017eeme stopercentne spo\u013eahn\u00fa\u0165. Aj teraz je kolegy\u0148a na dovolenke a jej klientky volaj\u00fa mne,\u201c opisuje Michal.<\/p>\n\n\n\n

Energick\u00ed diplomati<\/h3>\n\n\n\n

Ate\u0148\u00e1ci na tomto oddelen\u00ed musia za de\u0148 vybavi\u0165 aspo\u0148 \u0161es\u0165desiat telefon\u00e1tov. Niekedy sa \u0161plhaj\u00fa a\u017e k stovke. Volaj\u00fa aj s rodinami a zahrani\u010dn\u00fdmi agent\u00farami, ktor\u00e9 umiest\u0148uj\u00fa ich zamestnancov do holandsk\u00fdch a anglick\u00fdch rod\u00edn. Pracova\u0165 musia s energiou, no zosta\u0165 diplomatmi, ma\u0165 v sebe obchodn\u00e9ho ducha, zanietenie, no zachova\u0165 si odstup a profesionalitu.<\/p>\n\n\n\n

A to aj vtedy, ke\u010f im opatrovate\u013eka v de\u0148 pl\u00e1novan\u00e9ho odjazdu zavol\u00e1, \u017ee na dohodnut\u00e9 miesto, kde ju u\u017e \u010dak\u00e1 rodina, nevycestuje, preto\u017ee jej zomrela babka. \u201eT\u00fato v\u00f4bec naj\u010dastej\u0161iu v\u00fdhovorku vtedy zoberiem na vedomie a urgentne h\u013ead\u00e1m n\u00e1hradu. Aj o tom je na\u0161a pr\u00e1ca,\u201c dod\u00e1va Zuzana Nemcov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ke\u010f do tejto kancel\u00e1rie vst\u00fapi nezainteresovan\u00fd \u010dlovek, zostanete ohromen\u00fd. Mo\u017eno sa chv\u00ed\u013eu bude spam\u00e4t\u00e1va\u0165 z toho, \u010do sa deje pred jeho o\u010dami, lep\u0161ie povedan\u00e9 z toho, \u010do po\u010duje. Pracovn\u00e9 tempo je vysok\u00e9.<\/p>\n","protected":false},"author":1,"featured_media":102487,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,55],"tags":[],"acf":{"facebookpost":"","popis_socialneho_obrazku":""},"yoast_head":"\nMachri na telef\u00f3noch. 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