Will I get a travel allowance even if I provide my own transport? Yes, of course. However, we will need a dated ticket and the amount from you in order to reimburse you for the transport. Reimbursement of the transport bonus is dealt with as part of the payout.
Whom can I contact during the weekends if something happens? There is an emergency service on weekends, so you can get in touch with someone if needed.
If I travel to another family, do I have to pay for the transfer myself? If the client has been hospitalized, has gone into a nursing home or passed away, the transfer to the new family is fully covered by ATENA.
What if a patient dies, will I be out of a job? How quickly can you arrange a new family for me if I don't like the family? If you want to continue working, we will find you a new client to move to. As we fill more than 100 job vacancies daily, we can
When is the payday? If you work as caregiver, you will receive the salary 5th day of the month. If you work in the manufacturing industry in Slovakia, it depends on the company. The time span ranges from 10th to 15th day of the month.
When do I get the transport bonus? You are entitled for this bonus, when you as a carer work on a two-month rotation. It will be taken into account in the next paycheck.
Do I have to come directly to the branch to sign the documents? It is sufficient to send us the signed documents by email or post.
How often can I draw my advance? You can draw the advance 2 times a week, Mondays and Thursdays, up to 50% of your time worked. To request it, just contact your responsible consultant.
Do families pay salary in cash at the end of the rotation? Families in Germany, the Netherlands and England are not responsible for paying out salaries. Salary is paid out by our agency directly to the bank account 5th day of the month. However, In Austria, family pays the caregiver directly, the day they go
Can I arrange my own transport? Of course, you can travel with any form of transport, even on your own. However, you must inform your manager before you arrange it. You can also discuss with your contact person which type of transport would suits you the most.