We have recently introduced a new innovation – our carers now have a travel itinerary, which we send to them before they go to work, also in an online version. It is mainly used to provide the times of arrivals and departures of caregivers to and from the family. It is also designed to confirm or deny the trip and directly contact the dispatcher by message, as we wrote about in the previous article.
Why is it important to mark your arrival time?
The family you are going to work for, the manager, the dispatcher or your personal consultant – everyone will be informed when exactly you will arrive at the workplace. Family members of the client you are supposed to care for want to be there when you arrive. For that, they need to know exactly when you will arrive. This is because they would like to get to know you and would like to get to know you personally before you start work. The patient’s family members have a certain daily schedule during which they may have to do something. In addition, they often have families of their own, smaller children, or go to work or are otherwise busy.
They need to adjust these duties to the time of your arrival, so they need to know it in order to prepare in advance. It is essential that you mark the time via the new online itinerary option, so that your family knows the exact time you arrive at work. You will avoid the situation that they will wait for you for a long time and it will limit them in their daily life. The family also wants to train you and familiarise you with the working environment. They want to give you more detailed information about the patient, his/her health, daily routine and the needs. .
In case you do not have an internet connection or a smartphone at the moment, but you are the owner of an older type of phone where our online itinerary app cannot work, you can still announce your arrival time to your family via SMS as you have been used to do so far.
What benefits does our innovative system bring you?
You’ll know when the other carer who takes your turn will come to work. Also, the carer you are changing with, will know the exact time. In the online itinerary interface, you can see the overall history of all the rides you have taken in the past. In addition, you do not need to contact the manager or consultant by phone. But in a simple and modern way – with a few clicks, you can directly record the time of arrival, saving time for yourself and others. It is a convenient and practical solution that serves to simplify the process of individual transfers. You have the possibility to contact the dispatcher by message regarding the progress of the transport or your requirements (if you want a specific seat, need additional luggage, would like to take your pet with you).
Atena introduces changes because we think about efficiency and simplification of workflow, improvement of service quality and satisfaction of all clients. “Work with professionals, success is not a lucky chance.”
