As the holiday season approaches, Atena is bustling with activity, not only in terms of preparing festive decorations, but also with exciting innovations designed to enhance your experience.While the tinsel for our offices is still in the works (scheduled for December!), our primary focus has been on improving and expanding our services.Here’s a detailed overview of the remarkable steps we’ve taken in the last few weeks:
Traffic tuning
At Atena, we’ve introduced new features designed to deepen our understanding of each customer’s unique needs. What does it mean for you? Expect faster delivery of tickets and itineraries, lower ticket prices and a significant reduction in the likelihood of being overheard:“Sorry, it’s fully booked,” because we’ll get to your ticket reservation faster. But that’s not all – we’ve partnered with Bolt and Uber to simplify the process of requesting a ride. With a simple click, you can now open the link and be connected to a driver. Track his arrival on a live map right on your phone. We’ll take care of the logistics, you just enjoy the ride.
Easy submission and processing of complaints
Even in the most trouble-free systems, occasional glitches can occur. To address this, we have introduced a clear and user-friendly complaints form. Imagine him as the arbiter of Atena‘s affairs, providing a fair platform where everyone’s perspective is visible. This commitment to transparency is our way of ensuring that your feedback is heard and dealt with promptly. This contributes to an overall positive experience.
Simplified issuance of the EHIC
Your well-being remains our top priority and we have taken significant steps to improve the efficiency of issuing European Health Insurance Cards (EHICs). Our automated system ensures a faster and seamless delivery process, which is especially important in emergency situations where timely access to health information is vital. What’s more, if your EHIC is about to expire, don’t worry – our system will automatically send you a renewal. This proactive approach ensures continued medical coverage and reinforces our commitment to your peace of mind and safety. More information on how EHIC works can be found here.
Recognition of the hard work of our carers
In sincere recognition of the indispensable contribution of our carers, we are pleased to announce that we have increased their monthly salaries by 50 euro. This significant increase not only reflects our deep gratitude, but also underscores our commitment to ensuring that our caregivers are fairly rewarded for their unwavering dedication. We firmly believe that motivated and satisfied employees translate directly into better care for you and your loved ones. This initiative is consistent with our ongoing efforts to create a supportive and rewarding environment for our caregivers and fosters a culture that recognizes their efforts and contributions. As we continue to improve our caregiver-focused services, rest assured that we remain committed to creating a workplace that empowers and uplifts those dedicated to the well-being of others. More information on our long-term pay commitment to carers can be found here.
Strengthening relationships in the workplace
With a focus on unity and growth, our CEO visited our offices in Lithuania and Romania, strengthening synergies within our company. This proactive approach demonstrates Atena ‘s commitment to providing unparalleled care services and strengthening our position as an industry leader.
Our journey of progress continues and more innovations are ahead. Your satisfaction is our unwavering goal and we look forward to making your experience with Atena even more special. Work with professionals, success is not a lucky chance.
