During 15 yearson the market, Atena has been steadily progressing. We keep up with the times and we want to keep our position as a leader. That’s why our team is working to improve our system and develop and implement new innovations that improve and enhance the services we offer. This leads to a more efficient operation and satisfaction of all clients. Another innovation that we have recently implemented is related to the transport for clients. We have updated travel itineraries, which will make it easier for our care staff to travel for work and make the journey more comfortable. In addition, we will get the satisfaction of families and business partners.
Digitisation = practical solution
The Itinerary works as a tool for planning the trips in detail and organising everything related to them. The latest addition to our system is the online travel itinerary function, which is now displayed in a separate interface. Until now, we have only emailed the itineraries to caregivers after confirmation of travel. Now, clients can access the new itinerary interface via a click-through in the email. It can also be accessed via the link in the verification text message.
Simplified process
Thanks to the online itinerary, you, as our care staff have the possibility to confirm or refuse the travel yourself in case a situation arises where you cannot leave to work. The advantage is that you no longer have to contact your consultant, manager or dispatcher by phone or text message, which saves time. Through this function you are also allowed to record and report the time of a specific arrival at the place of work. The family, business partner and care staff currently in the home will be notified of the arrival of the next caregiver who is coming in for a rotation. Innovations in transport also allow you to leave a message directly for the dispatcher. This way you can inform the transport dep about anything transport-related, for example if you need more luggage, if you are taking your pet with you, or want to sit in a particular seat when you’re on a train or plane. You can see what the itinerary interface looks like below.
Everything in one place
Detailed maps are also available in our unique app and you can find there alsophotos of all transfer addresses (airport, station, place of work). Thanks to the concrete representation of the objects, you will find your way around better and find the house of the patient quicker. In the interface, you can conveniently click through to GPS navigation and street view on Google, where you can take a virtual tour in a particular place. This really minimises the risk of our clients getting lost. The online version of the itinerary also includes flight tickets and all the other stuff, just like the itinerary sent per email.
This innovation will ensure smooth transfers and avoid unnecessary complications. This way we will get flawless rotations of carers. Any changes that are made to the interface need to be saved so that they are recorded.
The client interface displays a complete history of the transfers that have been made in the past via Atena , and this way you can verify the quality of the services we offer.
Uniqueness and timelessness
Itineraries are available in the language spoken in the country where you´re going to work. By introducing this innovation, we are making available a unique system that, with respect to the competition, no one else really has except us. Although itineraries and step-by-step reminders have worked before, this will simplify the overall transport process.
The role of any company that wants to develop, has the ambition to be one step ahead of the competition – and most importantly – tries to provide a portfolio of professional services and products, is to come up with original ideas and solutions. And that is the main objective of Atena.
